The listening platform revitalizing social dialogue and QWL. Restore meaning to the public service mission, prevent PSRs, and retain your agents in a context of unprecedented shortage.
Octomine Solution for Public Service: Octomine is the reference social barometer solution for public actors and Social Security Bodies. GDPR compliance, sovereign hosting, and simplified accessibility: we give a voice to all your agents (administrative, reception, field). Notre IA RH objective le climat social pour transformer le ressenti en plans d’action QVCT concrets.
Facing the vocational crisis and budgetary constraints, humans are the last bulwark to guarantee service quality to users.
Drop in exam candidates, vacant posts, resignations... "Status" is no longer enough to attract. Facing the private sector, the remuneration differential weighs heavy. Votre seul levier de différenciation reste la Qualité de Vie au Travail (QVT) et le sens donné à la mission. An agent who doesn't feel listened to is an agent who leaves (or disengages).
Your teams are on the front line facing user distress or aggression. This emotional load, coupled with administrative heaviness, crée un terrain fertile pour les Risques Psychosociaux et l’absentéisme de longue durée.
Digitization of procedures, service mergers, hybrid remote work... Your organizations move fast. The risk? That the gap widens between "connected" HQ agents and those in "front-office" or field, creating a feeling of inequity and breakdown of social dialogue.
| 🎯 Problematic | 🛠️ Octomine Solution | ✅ Benefit |
|---|---|---|
| Administrative Simplification. Tender procedures are long and complex compared to the urgency of HR needs. | UGAP & Resah Referencing. Octomine is available via public purchasing centers, without heavy tender procedures. | Agile Deployment. Lighten administrative procedures to focus on improving daily life. |
| Objectification of Social Dialogue. Exchanges with social partners require shared and reliable data. | AI & Analysis Neutrality. AI processes data mathematically and objectively, revealing priority themes. | Trust. Feed CSA/CSE with quantified, neutral, and indisputable findings. |
| Inclusion of All Agents. Reception, technical, or field agents don't always have simple intranet access. | Secure Multi-Channel Access. QR Code, email, or intranet: simple, anonymous, and equitable access for all agents. | Representativeness. Ensure that every agent, whatever their rank or location, can express themselves. |
| Qualitative Analysis. Writing culture is strong: verbatims are rich, voluminous, and complex to analyze. | AI Semantic Synthesis. AI reads, groups, and synthesizes thousands of contributions to highlight key axes. | Valorization. Transform the richness of verbatims into a clear and prioritized QWLC roadmap. |
Context: A major personal equipment chain (150+ points of sale) faced increasing difficulty recruiting and retaining its Store Managers (SM).
Contrairement aux idées reçues du siège qui pensait à un problème de rémunération, l'enquête a révélé un sentiment d'isolement des DM et une surcharge administrative qui les éloignait du terrain.
Mise en place de “Feedback Loops” trimestrielles et simplification des process de reporting remontés comme “irritants” via la plateforme.
• 12% turnover on store management positions.
• +8 points in global eNPS (Engagement Level).
• Identification de 4 pratiques toxiques localisées, corrigées par la formation des managers régionaux.
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